Terms of Service

Contract

A written contract based on PACEY childminder guide is completed before care can begin and is reviewed every 12 months.
The following are set up;

• Childcare relationship between childminders and parents,
• Childcare hours,
• Fees,
• Holidays etc
• Policies / Procedures

Annual leave and holidays

We are closed on Bank and Statutory holidays.

Personal property

All items of clothing and personal property must be clearly labelled.
All children should have at least one change of clothing.

Supplies

Please supply the following item that applies to your child:

• Nappies
• Nappy rash cream
• Baby wipes
• Change of clothes
• Baby food
• Packed lunch
• Baby milk
• Sunhat
• Sun cream
• Comfort items ie blanket/teddy

We have bottles, juice cups, children’s cutlery, plastic bowls/plates available that will be washed and sterilised before each use if you are not happy with your child using one of our items please provide some of the child’s own with your child’s daily supplies from home.
Each child will be given a draw to keep supplies in and once they get low (nappies and wipes) we shall let you no via dairy’s/ verbally.

Hours Of Opening/Drop-Off And Collection

We are open every day except weekends and bank holidays. Our hours of opening are 7.00am‐6.00pm although we are very flexible with shift work if needed Monday to Friday. We take up to 4 weeks holiday a year and will give you a months’ notice of these days but generally 2 weeks during the summer and 2 weeks at Christmas.

Part‐time and full‐time care is available; if part-time then a minimum of 2 hours a day must be booked. Please let us know in advance if you intend to arrive at a different time to your contract on as if you arrive unexpectedly we may not be able to look after your child due to going on a school run, also if you are going to be late dropping off as we may have plans for going out.

We understand if traffic is bad and the weather sometimes prevents you from getting here on time as this will be overlooked as long as we are informed. We will normally be able to accommodate the additional care however if we can’t then we will contact other adults from the authorised list to arrange for them to collect your child unless you have already done so.

If a child is not collected on time and no contact has been made by the parents we will contact the emergency names that we have been given after 30 minutes have passed. If we are still unable to make contact with you or an emergency carer then we will contact social services and Ofsted and a full written report will be recorded. A charge for extra time will be expected.