The complaints procedure provides an opportunity to resolve any differences and clear up any uncertainties as soon as possible. If a complaint should arise, it would be to the benefit to all concerned if the matter is resolved satisfactorily and procedure will follow:
- An appropriate time will be agreed, to have a meeting to discuss the complaint, without any children present
- Notes of the complaint, the discussion and any agreements reached would be made and signed by the parent(s) and childminder
- If the matter remains unresolved, parents may wish to inform Ofsted of the complaint against the childminder as they are the registered body for childminders.
OFSTED – Complaints Investigation and Enforcement
‐ Tel: 0300 123 1231
Or in writing to:
Ofsted
Picadilly Gate,
Store Street,
Manchester
M1 2WD
